Traveling can be fun until you have to deal with unprecedented travel or luggage problems. Whether you are traveling on business or leisure, you are likely to encounter anyone these problems when you least expect it. More often than not, travelers are left wondering what to do when they encounter such problems. This article provides an insight into some of the likely problems and how to deal with them.
Missed your flight?
Any traveler can attest to the fact that missing a flight can be annoying, to say the least. It could be you were trapped in traffic or your cab arrived late. Missed flights are a common problem that can happen to anyone and I mean, anyone, even the most time conscious people. So, what do you do if you miss your flight? If you know you are going to be late, call your airline and inform them prior to your arrival at the airport so that they can organize for a standby flight for you. Although some airlines allow a certain period of time to fly standby for passengers who have missed their flights at no charge, most airlines charge a cancellation fee of about $75. This leeway is offered because of the: flat tire rule' which is found in most airlines policies but is not known to many. 50 there you have it.
This is so far, the most common problem you are likely to encounter while traveling. Most airlines have put up measures to minimize, as much as possible, any possibilities of their customers losing their luggage because of two reasons;
1) Funding compensation for lost luggage is a loss to the airline and.
2) They want their customer experience to be exemplary and value that positive customer feedback on TripAdvisor more than anything else. Despite these measures, there are still some, if not many, of these cases every day. Luggage can get lost either because in one way or another it had a different destination or it just got mixed up with someone else's or it just got stolen. Whichever reason it might be, here is what you need to do. Contact customer care immediately and report your missing baggage. They will ask you to file a missing baggage report. At this point, you want to make sure you have all your checked luggage receipts and boarding pass in case they will want any confirmation. Depending on the airline, there is a waiting period for collecting your luggage. This is because sometimes, the luggage is not really lost but delayed somewhere on the line. However, if it is indeed lost and cannot be traced, the airline is liable to compensate you.
Another way to solve this problem is to invest in a customized luggage cover. There are lots of them online with unique colorful prints that make it easy to identify your luggage on the baggage carousel.
So, you manage to get your luggage but it is not in the condition it was when you were boarding. Cases of damaged luggage are just as common as lost luggage. While this may not seem like a serious problem to some people, sometimes your damaged luggage may have very valuable items in it. Most travelers always have no idea what to do in such cases. You actually have a right to report any case or damaged luggage especially if they are valuable or will cause you any inconvenience. So, what do you do?
The procedure is quite similar to the case of lost luggage. You have to contact customer care immediately and file a damaged baggage claim and present all the required documents to prove that the luggage is indeed yours. You then have to provide evidence of the damaged luggage or the specific items that are damaged so that the airline can then negotiate compensation terms.
Compensation terms usually vary from airline to airline. However, the average monetary compensation for lost or damaged luggage ranges from $1525 to $3500. This, of course, depends on the airline's terms and conditions of compensation.
In cases where your airline cannot compensate you, your credit card can. Ever heard of travel insurance? In the recent past, some credit card companies like Discover and Chase are offering their users travel insurance and can offer compensation of up to $3000 as long as you used that credit card to book your flight or make reservations.
Sometimes you can make reservations for accommodation wherever you travel but you reach the hotel reception only to find that they don't have a reservation for you either because the hotel is fully booked or your reservation just didn't go through. How annoying, right? And this can also happen for flights. Reservations get mixed up quite often at the inconvenience of the customer. In such a case here is what you need to do to avoid or solve such problems.
First and foremost, before you travel, double check your flight and hotel reservations just to make sure that they go through. if you are booking through an agent, you can call them a day before and right before you travel to confirm if your reservations have been successful. Although 993-6 of bookings are nowadays done online, it is wise to print out your confirmed reservation or credit card statement just in case. This is just to make sure that you are not leaving anything to chance.
However, in the case of your reservation has gone through but the hotel or airline is fully booked, the fault is entirely on the hotel or airline. In most cases, the hotel will walk you (book you in another nearby hotel of the same caliber price-wise) or compensate you upon your request so that you can find another hotel on your own. For the former option, the transportation costs to and from the original hotel are covered fully by the hotel. Sounds fair, right?
Another option is to upgrade your reservation to the next available reservation without you paying an extra dime. The same also applies for flights.
Traveling is not always going to easy breezy so you need to be extra careful while going through every process to avoid any disappointments. Make all your documents available in case you will need to provide proof of anything and most of all, plan. Having a plan will save you lots of trouble during your travel.